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We have an excellent communication system with our Nursery Partners. In the unlikely event of a late delivery, we will contact the nursery to keep them informed. We encourage our Partners to always keep a full day’s supply of meals in their freezer to cover this type of eventuality.

If, for any reason, we are unable to fulfil an order, we will let the nursery know and will provide a substitute with the closest available alternative. If the substitution is not acceptable, the nursery must contact us via our Customer Portal and we will offer a refund.

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