Terms and Conditions

Nursery Kitchen Terms and Conditions 2024

This document (together with the documents referred to within) sets out the terms and conditions on which we supply any product or service. By creating an account and placing any order for products, you agree to be bound by these terms. Please read them carefully before doing so.

We are Nursery Kitchen Ltd a company registered in England and Wales whose registered office is 140 Broomfield Road, Chelmsford, Essex, CM1 1RN. Company Registration Number 09836661. VAT Number 227674192. The kitchen address is Nursery Kitchen, 76 Wollaston Way, Burnt Mills Industrial Estate, Basildon, Essex, SS13 1DJ. 01245 80 80 80. hello@nurserykitchen.co.uk.

Food Safety

1. We adhere to several external standards including SALSA. We follow our detailed HACCP management system, which is available for review upon request. Where appropriate and directed, you must adhere to controls of the HACCP document.
2. You must have a food safety management system in place. As a minimum you must adhere to the Safer Food Better Business, published by the Food Standards Agency.
3. All food must be stored refrigerated (3°C) or Frozen (-18°C). Food must never be kept or served outside of the stated Use By date.
4. All cooked food must reach a minimum of 83°C core temperature using a calibrated probe thermometer. Food must not be reheated after cooling. Dishes may be served up to a maximum of two hours from heating. Dishes held for a period of longer than two hours must be held above 63°C for the duration of holding with a hot hold temperature recorded.
5. You must keep detailed records of delivery, storage, and cooking temperatures. We provide a delivery temperature reading and a template temperature monitoring folder, but you must maintain records that are
appropriate to your situation or as directed by your local Environmental Health Officer.
6. Food handlers must receive a minimum of Level 2 Food Hygiene training and training related to allergens and choking in children.
7. To minimise the risk of choking, you must maintain minimum statutory staff ratios and training requirements during mealtimes, including those for Paediatric First Aid.
8. Any concerns of food related illness must be reported to us immediately.
9. You must notify us immediately if your kitchen scores below 3 stars in Environmental Health Food Hygiene Rating.
10. We take all possible precautions to ensure segregation of allergens in production and verify that these measures are effective. Please note that all our products are produced in an environment that also handles Dairy, Eggs, Gluten & Fish.
11. You must always check pack labels for the 14 main allergens. Please note, due to limited space on the pack label, the ingredients list does not break down sub ingredients. For an exhaustive list of ingredients, check the live allergen portal.
12. Although every care has been taken to avoid bones in our dishes, some may remain. As boning fish is a hand process, nurseries should ‘flake’ the cooked fish with a fork prior to serving, this will help identify any bones that may not have been visible in the raw fish. If feeding very young children, this should also be checked again when spoon-feeding portions.
13. You must nominate an email for product recall notifications. This email must be monitored by an appropriate person(s). You must update us if the email address changes.


  1. Deliveries are completed during the day or at night by our experienced drivers. Products will be left in the agreed location with temperature readings. Deliveries will be at your risk from time of delivery, with ownership passing when we receive full payment of sums due in respect of the products.
  2.  We recommend you notify your buildings insurer of night delivery arrangements.
  3. When deliveries are completed during nursery operating hours, the driver must be escorted and your normal visitor/ safeguarding procedures followed.
  4. We require two sets of keys and alarm codes to enable access to your kitchen. If security measures at your building change, you must notify us immediately. If we are unable to gain access to a building or safely store deliveries, all products will be returned to our kitchen and further delivery charges will apply.
  5. You must hold a Frozen Emergency Meal. This is a meal to be used in the event we are unable to deliver or should you lose your main food delivery (refrigerator break down etc.). It is the responsibility of the nursery to order and cycle the emergency meal. The emergency meal may be kept frozen for a maximum of three months from the freeze date.
  6. You must notify us at help@nurserykitchen.co.uk of any missing or damaged goods by 12:00, the day following delivery to receive a refund.
  7. We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event"). A Force Majeure Event includes any act, event, non- happening, omission, or accident beyond our reasonable control. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
  8. We are unable to deliver to kitchens in shared spaces, such as community centres or church halls.
  9.  If you request a short notice delivery or delivery outside of your normal delivery cycle this will incur an £80 delivery charge. Additional deliveries are subject to availability.


  1. A £500 set up fee is required to open an account. This will be refunded as a credit on your account after 6 months of trading.
  2.  A £1,000 per month minimum order applies to each full month of ordering. This minimum is prorated for part months.
  3. Orders must be submitted through our system before the order deadline. The order deadline for a period is clearly indicated in the order system. Where possible we will accommodate small changes to orders at shorter notice, but we cannot guarantee these changes are always achievable.
  4. We do not cook for Bank Holidays or between Christmas and New Year, all orders in the system will be automatically cancelled and not charged.
  5. Orders must be ‘cancelled once’ when meals are not required (e.g., periods of closure). Any order in the system will be produced and are chargeable.
  6. Order cycles are set to repeat which means you only need to amend your order in following cycles if you wish to change the volume or ‘cancel once’.
  7. You must only share passwords to the order system with people holding the appropriate purchasing authority for the value of the products ordered.

Price & Payment

  1. The price of prepared meals and other products is that detailed on the order platform at the time of order.
  2. All prices are expressed inclusive of VAT (unless otherwise stated) at the current rate and are correct at the time of entering.
  3. Ingredient food prices are subject to significant fluctuations. Whilst we endeavour to maintain our prices and review costs on an annual basis, in some special situations it may be necessary to amend our prices mid-year.
  4. Invoices are issued monthly in arrears and are due 15 days after the invoice date. Payment details and accounts contact information can be found on the invoice. If you are having trouble settling an invoice, speak with us at the earliest opportunity, we’ll try to help.
  5. You agree to indemnify us in full against all loss, cost and expense incurred by us or our agent in obtaining payment from you in the event that we are unable to recover in full the price of any Product or service ordered by you.
  6. A £30 administration charge will be incurred for late payment letters issued to recover unpaid invoices after the due date. Accounts in arrears after more than 15 days will be put on stop. Orders the system remain chargeable until cancelled.
  7. You are liable to pay for any products on order after the order system cut off. To bring the service to an end, simply cancel your orders in the system and notify us that you no longer wish to receive deliveries.

Interaction with your Parents and other bodies

  1. We understand that the satisfaction of your children and parents is your primary concern. We will endeavour to provide any information, advice or support that may be required, but request that you remain the point of contact with parents, your staff, PTA groups or other interested parties. Contact details of individual members of Nursery Kitchen must only be shared with the express permission of the individual team member.